Creating a welcoming web presence

I have worked the past couple of weeks on getting prepared to distribute a survey to teachers throughout the state of Iowa. Part of that work included visiting school websites and collecting teacher emails. With the help of a friend, I ended up collecting approximately 4,000 emails from 140 different schools.  As you can imagine, the look and feel of those school websites varied greatly. My experience visiting those websites brought forward the following issues.

When I visited websites, I often wondered what the purpose of the website was.  I would guess that the purpose each school had for its website would explain some of the differences between websites. Most of the websites seemed to fit into one of two categories.

Static repository of information-These websites were obviously updated or changed very infrequently. They contained forms and various resources about the school. This would by far be the larger category.

Fluid information source-These websites were updated frequently, and they contained current news about the school. Some included videos, pictures, and even twitter feeds.

This post isn't intended as a criticism of schools, but rather as a conversation starter. As a school, you need to decided where to spend your time and resources. Keeping an up to date website certainly takes time. With that in mind, I'm going to end with a list of potential reasons to invest in updating your website and a list of the common problems I found on websites.

Why invest time to keep an up to date website?

  • Your website is the first place outsiders see when they look for information about your school. This includes potential employees, new families, and community partners.
  • Your website can serve as a great way to share all of the positive things happening in your school with community members.
  • The school can control the information on their website, and it can be a great way to address challenging issues.
  • Members of the school community do want to be able to visit your website as a one stop information warehouse.
Common problems and frustrations with school websites:
  • Outdated information! This was extremely common.
  • Broken links were also quite common.
  • Lack of information-It was difficult to find information and contact emails for staff members.
  • Information that was challenging to access-Most community members will be frustrated if a click doesn't get them to the information they need.

Visit your own website and click around on various resources. What message does your school website send?

Related posts:

  1. Improving your school’s web presence This post topic comes to mind for me because I...
  2. What message does your school website send?  I recently par­tic­i­pated in a facil­ity walk through of a...

4 comments

  1. Sean Nash says:

    Hey Nick,

    Read­ing this post reminded me of exactly where our dis­trict web­site was even less than one yer ago. I hon­estly wish I had taken screen­shots of the pre­vi­ous ver­sion we had put up with for so, so long. One of the first things we decided to tackle last year was the district’s web­site. We were a stel­lar exam­ple of exam­ple #1 above. For a dis­trict our size (11,000 stu­dents — 26 schools) this would be no small undertaking.

    For ref­er­ence, the URL is: http://www.sjsd.k12.mo.us

    My main influ­ence on this project? => Swing for the fences. Go from sta­tic city… straight to an entity less defined as a “web­site,” and more as a “web plat­form” in my opin­ion. I wanted not only a web­site for the dis­trict as a whole, but also an online hub for each of our 900 teach­ers that was flex­i­ble, capa­ble of being a com­pre­hen­sive “home” for their class(es), and ulti­mately, a public-by-default, inter­ac­tive por­tal into the daily learn­ing in our class­rooms. I’m not going to be disin­gen­u­ous and let on that this was a small task by any stretch. In fact, we endured some sig­nif­i­cant inter­nal fric­tion along the way.

    That said, we emerged from the ini­tial phase of this process in much, much bet­ter shape that most of us even thought pos­si­ble. In one sum­mer plus one month, we went from a web­site edited and main­tained by 3 or 4 indi­vid­u­als… to a much more dynamic hub edited by 900 indi­vid­u­als. This is a mas­sive change. Look­ing back, it is hard to even imag­ine where we were last year.

    Although we are far, far from where we’d like to be in time, we have taken a mas­sive step into truly engag­ing our com­mu­nity is the daily hap­pen­ings of our class­rooms. Scan­ning the site, you’ll see the vast major­ity of staff with pages that go far, far beyond the detail of the for­mer site. Why? 900 edi­tors vs. 3? That’s pretty sim­ple to me. And yet, we have so far to go. The num­ber of staff truly putting it all on the site as a true “pub­lic edu­ca­tor” for all to see… just a few. And yet, we DO have them. We have truly just headed down this path in an orga­nized way.

    Our staff gained access to their sec­tion of the web­site after school began this past Sep­tem­ber. After the com­ing sum­mer, I’m bet­ting we see a mas­sive jump in engage­ment across the board.

    Web­site, web plat­form, CMS, LMS, flex­i­ble hub for all of the things we may already be doing online… and all of those we may do in the future? It’s been a lot of work, but we’re ready for some big growth at this point. I think far too few school sys­tems pay the req­ui­site atten­tion to the web pres­ence they project.

    My goal? A win­dows into each and every class­room in two years. Per­haps that can’t ever be done with 100% fidelity. How­ever, I’m shoot­ing for that goal. When the wider staff become more com­fort­able with the social aspects of the plat­form, we’ll grow by leaps and bounds.

    In sum­mary: the school/district web pres­ence need not be a sta­tic poster to be changed infre­quently, or as a defense of chang­ing times. Instead, with the tools avail­able in 2012 and beyond, this is an oppor­tu­nity to truly become what so many of us say we are: pub­lic educators.

    Sean

  2. Nick Sauers says:

    Sean,

    Thanks for shar­ing! I also have wit­nessed many web­sites that are main­tained by one or two indi­vid­u­als. In the end, that gen­er­ally means that lit­tle is ever changed on the web­site. Adding par­tic­i­pants CERTAINLY adds value. It would be really inter­est­ing, and likely very sad, to study that con­di­tion of most school websites.

    Nick

  3. Dan Frazier says:

    A mother enrolled her two daugh­ters in Sioux Cen­tral at the start of this school year. She came up to me a few weeks after school started and told me she chose our school because of our web site. She said, “Of all the schools in the area, it looked like you guys know what you are doing.” So, hey, school web sites can make a dif­fer­ence with our public.

  4. Nick Sauers says:

    Unfor­tu­nately, many schools don’t real­ize the power of a great web­site! It is great to see your face­book and twit­ter link on your homepage.

    Nick

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